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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of Lucky Ones Casino and your use of the online gaming services provided via https://luckyonescasin-au.com (the "Website"). By accessing, registering an account or placing any bet on the Website, you agree to be bound by these Terms, the Privacy Policy and the Bonus Terms, each as amended from time to time.

The Website is operated by Dama N.V., a company registered in Curaçao under registration number 152125, holding Curaçao e-gaming licence no. 8048/JAZ2020-013 issued by Antillephone N.V., authorised by the Government of Curaçao. Certain payment services may be processed by Friolion Limited, a wholly owned subsidiary of Dama N.V. incorporated in Cyprus. You can verify our licence status at https://validator.antillephone.com/validate?domain=luckyonescasin-au.com.

The Terms are effective from 1 January 2026 (last updated 6 November 2025) and apply to all use of the Website from that date onward. If you do not agree with any provision of these Terms, you must not register, access or use the Website or any services provided under the "Lucky Ones Casino" brand.

Definitions

  • Operator means Dama N.V., together with its affiliates and payment agents (including Friolion Limited), operating the Website under the "Lucky Ones Casino" brand.
  • Website means the online gambling platform accessible at https://luckyonescasin-au.com, including all sub-pages, mirror or replacement domains used for Lucky Ones Casino.
  • Services means all products and services offered on the Website, including but not limited to casino games, live casino, promotional offers, payment processing and customer support.
  • User or Player means any natural person who registers an account or otherwise uses the Services.
  • Account means the personal user account created on the Website for participation in the Services.
  • Bet or Wager means any amount of real money or bonus funds staked by a Player on the outcome of a Game offered on the Website.
  • Game(s) means any casino, live dealer or other game made available on the Website by the Operator or its game providers.
  • Bonus means any promotional value, such as bonus funds, free spins, cashback or similar, credited to an Account under specified conditions.
  • Promotion means any offer or campaign (including welcome offers, reload bonuses, tournaments and free spins) that provides a Bonus or special benefit subject to specific terms.
  • Wagering Requirement means the total amount that must be bet using bonus funds or associated winnings before such funds become withdrawable.
  • KYC (Know Your Customer) means identity verification measures implemented in line with anti-money laundering and counter-terrorism financing requirements.
  • AML/CTF means anti-money laundering and counter-terrorism financing obligations applicable to the Operator under Curaçao law and international standards.
  • Payment Method means any card, e-wallet, bank transfer, cryptocurrency or other method approved in the Website cashier for deposits or withdrawals.
  • Chargeback means a reversal of a payment transaction requested by a Payment Method provider (for example, a bank or card issuer).
  • Dormant Account means an Account that has had no login, wager or transaction activity for a continuous period as specified on the Website.
  • Applicable Law means the laws of Curaçao and any mandatory consumer protection or gambling laws that apply to you in your country of residence.
  • ACMA means the Australian Communications and Media Authority, which enforces Australian online gambling restrictions and may order blocking of offshore gambling domains.

Account Registration

Eligibility and age requirements

  • You may only create an Account if you:
    • are at least 18 years old (or older if the legal age for online gambling in your jurisdiction is higher);
    • are a natural person acting on your own behalf and not as part of any organisation or syndicate; and
    • are permitted by Applicable Law to participate in online gambling in your place of residence.
  • Residents of certain jurisdictions may be prohibited from using the Services. It is your responsibility, not the Operator's, to ensure that accessing and using the Website is lawful in your location. Australian law, including the Interactive Gambling Act 2001 (Cth) and ACMA enforcement actions, may restrict or prohibit your use of offshore gambling services.
  • The Operator may request proof of age and will void any Bets, cancel winnings and close any Account if it reasonably believes the User is underage.

Registration process

  • To open an Account you must complete the online registration form, provide a valid email address and choose a secure password. You may be asked to provide additional information such as your full name, date of birth, residential address and preferred currency.
  • You must confirm your email address by following the verification instructions sent to you. The Operator may refuse to activate or may suspend any Account that has not been properly verified.
  • Each Player is allowed to hold only one Account on Lucky Ones Casino. Duplicate Accounts may be closed, and bonuses and winnings associated with them may be cancelled.

KYC, AML/CTF and ongoing verification

  • In line with Curaçao regulatory reforms (including the 2024 LOK regime) and international AML/CTF standards, the Operator will conduct KYC checks. You may be required to provide, among other things:
    • a valid government-issued identity document;
    • proof of residential address (for example, a utility bill or bank statement); and
    • proof of ownership of your Payment Method and/or source of funds.
  • The Operator may request verification documents at any time, including before processing deposits, before withdrawals or during a risk-based review. Until verification is satisfactorily completed, your Account may be limited, and withdrawals may be delayed or suspended.
  • If you fail to provide requested documentation, provide false or misleading information, or where the Operator reasonably suspects fraud, money laundering, terrorism financing or other illegal activity, the Operator may suspend or close your Account and withhold funds where required or permitted by Applicable Law.

User obligations and account security

  • You must ensure that all information you provide is accurate, complete and kept up to date. Changes to key information (such as address or Payment Method) must be promptly updated in your Account or notified to customer support.
  • You are responsible for maintaining the confidentiality of your login credentials. You must not share your Account or password with any third party, and you remain responsible for all activity conducted through your Account.
  • You must immediately notify the Operator via [email protected] or live chat if you suspect any unauthorised use of your Account. The Operator is not liable for any loss arising from unauthorised access before you have notified it and it has had a reasonable opportunity to act.
  • Due to potential ACMA-ordered blocking of domains, access to Lucky Ones Casino may occasionally migrate to mirror or replacement URLs. Such changes do not create a new contractual relationship; your existing Account and obligations continue to apply.

Betting & Gameplay Rules

General rules for placing bets

  • All Bets must be placed via your Account using the interfaces provided on the Website. Bets placed in any other way (for example, by email or telephone) are not accepted.
  • The minimum and maximum stake per Bet is determined by each Game and is displayed in the Game interface. The Operator may adjust limits or impose individual limits on a Player's Account at its sole discretion.
  • A Bet is deemed accepted only once it has been recorded by the Operator's servers. The game history in your Account and the Operator's internal logs constitute conclusive evidence of all transactions.
  • Once a Bet has been accepted, it cannot be cancelled or modified by the Player. The Operator may, at its discretion, cancel or void a Bet or part of a Bet in case of obvious error, malfunction, regulatory requirement or suspected breach of these Terms.

Game rules, results and malfunctions

  • Each Game may have its own specific rules, payout tables and restrictions, which are incorporated into these Terms by reference. By placing a Bet you confirm that you have read and understood the relevant Game rules.
  • Random number generator (RNG) Games are provided by certified third-party suppliers. Game outcomes are determined by the RNG and/or live dealer systems as applicable and are final.
  • In the event of a technical malfunction, interruption, latency or failure in the game software, hardware, network or user device, Bets and game rounds may be voided. The Operator may:
    • void affected Bets and return stakes to Players, or
    • restore the state of the Account to that prior to the malfunction.
  • The Operator is not liable for failures arising from your equipment, internet connection, ISP, power supply or other external factors beyond its reasonable control.

Live casino conduct and chat rules

  • In live casino Games and any chat or messaging function on the Website, Players must:
    • behave respectfully towards dealers, other Players and staff;
    • refrain from using offensive, discriminatory, harassing or inflammatory language;
    • not advertise products, services or other gambling sites; and
    • not share personal contact details or solicit personal information from others.
  • Fraudulent conduct, including collusion, use of automated tools or bots, exploitation of software bugs, multi-accounting or any attempt to gain an unfair advantage, is strictly prohibited and may lead to Account closure and forfeiture of funds.
  • The Operator may monitor communications for compliance with these rules and has the right to mute chat, remove messages, suspend chat access, suspend Accounts or take other action where it reasonably believes a Player has breached this clause.

Bonus Terms

Activation and wagering requirements

  • Bonuses and Promotions for Lucky Ones Casino are governed by these Terms and the specific Bonus Terms available at https://luckyonescasin-au.com/bonus-terms. In case of inconsistency, the specific Bonus Terms prevail to the extent of the conflict.
  • To activate a Bonus you may be required to:
    • opt in via the cashier or promotion page;
    • enter a bonus code; and/or
    • make a qualifying deposit with a specified minimum amount.
  • Bonuses are subject to Wagering Requirements, time limits and other conditions as stated in the relevant offer. Unless otherwise stated, Bonuses not used or fully wagered within the specified timeframe will be removed together with any associated winnings.
  • Only Bets placed after a Bonus is credited count towards the Wagering Requirement. Different Games may contribute differently to Wagering Requirements, and some Games may be excluded entirely, as listed in the Bonus Terms.

Prohibited bonus practices

  • The following practices are considered bonus abuse and may result in cancellation of Bonuses, confiscation of winnings and/or Account closure:
    • placing low-risk or opposite Bets (such as betting on both red and black) to artificially complete Wagering Requirements;
    • using strategies that aim to secure guaranteed profits irrespective of the Game outcome;
    • deliberately delaying game rounds (for example, in live Games) to exploit promotions;
    • transferring funds between Accounts or colluding with other Players; and
    • using multiple Accounts or identities to redeem the same Promotion more than once.
  • Bonuses are generally limited to one per person, household, IP address, device, payment details or shared environment. The Operator may combine these criteria to determine abuse.

Combining promotions and bonus cancellation

  • Unless explicitly stated, Promotions cannot be combined. If you have multiple active Promotions, the Operator may determine the order in which they apply or may require one Promotion to be completed or forfeited before another is activated.
  • You may request cancellation of an active Bonus via the Website or customer support. Cancelling a Bonus may result in removal of the Bonus balance and any winnings derived from it, subject to the specific Bonus Terms.
  • In all cases, real-money funds are used before bonus funds unless otherwise indicated. Where conflicting rules exist between these Terms and the Bonus Terms, the Bonus Terms for the specific Promotion will apply.

Payments & Withdrawals

Deposit methods and limits

  • Deposits to your Account may be made using Payment Methods such as bank cards, e-wallets, bank transfers and, where available, cryptocurrencies. The available options for Australian and other Players are displayed in the cashier section of the Website.
  • Some payments may be processed by Friolion Limited in Cyprus acting as a payment agent for Dama N.V.
  • The minimum and maximum deposit amounts depend on the selected Payment Method and are shown in the cashier. The Operator may adjust limits or impose individual limits in line with risk and regulatory requirements.
  • Deposited funds are normally credited to your Account immediately or within a short period. The Operator is not responsible for delays caused by banks, payment providers or blockchain congestion.

Withdrawals, verification and processing times

  • You may request withdrawals of available real-money balances via the cashier. Withdrawals can only be made to Payment Methods in your own name that were previously used for deposits, where feasible.
  • Before processing a withdrawal, the Operator may conduct KYC checks as described in these Terms. The Operator may request additional documents or information and may, where required by AML/CTF obligations or Curaçao regulation, refuse or delay withdrawals until verification is complete.
  • The Operator aims to review and process withdrawal requests within a reasonable time frame, typically within a few business days, but makes no guarantee regarding processing times, which may be affected by KYC checks, technical issues or third-party delays.
  • Withdrawal limits (for example, per transaction, per day, week or month) are displayed in the cashier and may vary depending on Payment Method, currency, Player status and regulatory obligations.

Fees, chargebacks and refunds

  • The Operator may charge reasonable transaction fees as indicated in the cashier or on the Website. Your bank, card issuer, e-wallet provider or crypto service may also charge fees or apply currency conversion rates, for which the Operator is not responsible.
  • If you initiate a chargeback or payment reversal, the Operator may:
    • immediately suspend or close your Account;
    • withhold any winnings or remaining balance up to the amount of the chargeback and associated costs; and
    • seek reimbursement from you for any losses, costs or expenses incurred.
  • Refunds of deposits are generally not provided once funds have been used for betting. In exceptional circumstances and at its sole discretion, the Operator may consider a refund, in which case any associated Bonuses and winnings may be cancelled.
  • In cases of error, malfunction or regulatory requirement, the Operator may void Bets, reverse transactions or adjust balances to correct errors. Where possible, stakes on void Bets will be returned.

Cryptocurrency and volatility

  • Where cryptocurrencies are supported, deposits and withdrawals may be converted to and from a fiat reference currency at the prevailing exchange rate provided by the Operator's payment partners. Due to price volatility, the value of cryptocurrencies may fluctuate between deposit and withdrawal.
  • The Operator is not responsible for any loss arising from cryptocurrency price movements or blockchain network issues. It is your responsibility to ensure the accuracy of wallet addresses and to consider the risks associated with digital assets.

Limitation of Liability

Operator obligations

  • The Operator will:
    • provide the Services with reasonable care and skill;
    • ensure that Games operate in accordance with their published rules;
    • use industry-standard technical and organisational measures, including 128-bit SSL encryption (with certificates valid until at least 31 December 2026), to protect data in transit; and
    • honour valid and confirmed winning Bets in accordance with these Terms.

Exclusions of liability

  • The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by Applicable Law, the Operator excludes all warranties, representations and guarantees, whether express or implied, including regarding uninterrupted access, error-free operation or suitability for a particular purpose.
  • The Operator is not liable for:
    • any loss or damage arising from your failure to comply with these Terms;
    • any loss of data, winnings or opportunity caused by technical failures, system errors, network interruptions, power outages or issues with your equipment or internet access;
    • any decisions by regulators or authorities (including ACMA-ordered blocking of domains) that impact your ability to access the Website; or
    • any indirect, incidental, special or consequential damages, including loss of profits, business or goodwill.

Liability cap

  • Subject to the final paragraph of this section, the Operator's total aggregate liability to you for any claim arising out of or in connection with a particular Bet, Game or transaction is limited to the amount of the Bet or stake that gave rise to the claim, or, where the claim does not relate to a specific Bet, to the amount of the disputed transaction.
  • Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Applicable Law, including any mandatory consumer rights that may apply to you under the laws of your country of residence.

Intellectual Property Rights

  • All content on the Website, including but not limited to software, source code, algorithms, databases, graphics, logos, trademarks (including "Lucky Ones Casino"), text, audio, video and user interface design, is owned by or licensed to the Operator and is protected by copyright, trademark and other intellectual property laws.
  • You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for your personal, non-commercial entertainment purposes in accordance with these Terms.
  • You must not, without the prior written consent of the Operator:
    • copy, reproduce, modify, create derivative works from, publicly display, distribute or exploit any part of the Website or its content;
    • reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of any software used on the Website; or
    • use any automated tools (including bots, crawlers or scrapers) to access, collect or interact with the Services, except for standard search engine indexing.
  • By posting content in chats or other interactive features, you grant the Operator a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify and display such content for the purpose of operating and promoting the Services, subject to the Privacy Policy.

Privacy & Data Protection

  • The Operator collects, uses and protects your personal data in accordance with its Privacy Policy, which forms part of these Terms and is available on the Website.
  • By using the Services, you acknowledge that your personal data will be processed for purposes including account management, KYC/AML compliance, transaction processing, fraud prevention, responsible gambling measures, customer support and marketing (where permitted).
  • Your data may be transferred to and processed in countries outside your country of residence, including Curaçao and Cyprus, subject to appropriate safeguards. The Operator uses technical and organisational measures, including SSL encryption, to protect your personal data.
  • For Australian residents, personal data may also be processed to support responsible gambling initiatives, including self-exclusion and referrals to support services.

Changes to Terms

  • The Operator may amend these Terms at any time to reflect legal, regulatory, technical or business developments, including changes in Curaçao regulation (such as AML/CTF requirements under the LOK regime) or Australian enforcement trends (such as ACMA blocking practices).
  • When material changes are made, the Operator will:
    • publish the updated Terms on https://luckyonescasin-au.com/terms-and-conditions; and
    • notify you by reasonable means, such as email, on-site notification, banner, pop-up or at your next login.
  • Unless otherwise stated, changes take effect from the date specified in the updated Terms. By continuing to use the Website or Services after the effective date, you are deemed to have accepted the changes.
  • If you do not agree to any updated Terms, you must stop using the Services and may request closure of your Account and withdrawal of any available balance, subject to these Terms and applicable verification requirements.

Termination & Suspension

Operator's rights

  • The Operator may suspend or close your Account, restrict access to the Services, freeze funds and/or cancel Bonuses and winnings where it reasonably believes that:
    • you have breached these Terms or any Game or Bonus rules;
    • you have provided false or misleading information or failed to complete KYC checks;
    • you are involved in fraud, money laundering, terrorism financing, chargebacks or other unlawful activity;
    • you have used automated tools, colluded with others or otherwise sought to gain an unfair advantage; or
    • such action is required by law, regulation, court order or regulatory authority.
  • The Operator may also suspend or restrict Accounts for responsible gambling reasons, including where you request self-exclusion or where the Operator reasonably considers that your gambling behaviour indicates potential harm.

Player-initiated closure and self-exclusion

  • You may request closure of your Account at any time by contacting customer support. The Operator will process such requests within a reasonable period, subject to completion of any outstanding verification or regulatory checks.
  • Self-exclusion tools may be available on the Website to assist with responsible gambling. If you self-exclude, the Operator will take reasonable steps to prevent access to your Account and will not knowingly accept Bets from you during the exclusion period.

Effect of termination

  • Upon Account closure (whether initiated by you or the Operator), the Operator will, subject to Applicable Law and these Terms:
    • pay out any remaining real-money balance, less any amounts owed (including fees, chargebacks or adjustments), to an approved Payment Method in your name; and
    • cancel and remove any active Bonuses and associated bonus funds.
  • Where an investigation is ongoing (for example, related to AML/CTF, fraud or regulatory requirements), funds may be frozen until the investigation is concluded and the Operator is lawfully able to release them.
  • Account closure does not affect transactions already in progress, nor does it affect any rights and obligations that have accrued prior to closure.

Governing Law & Jurisdiction

  • These Terms and your use of the Services are governed by the laws of Curaçao, excluding its conflict of laws principles, subject to any mandatory consumer protection laws that apply in your country of residence.
  • Any dispute, claim or controversy arising out of or in connection with these Terms, your Account or the Services should first be raised with customer support via live chat or email. The Operator will attempt to resolve the matter internally in a fair and timely manner.
  • If you are not satisfied with the outcome of an internal complaint, you may escalate the dispute by contacting the Operator's licensor and/or using the complaint form available through the Antillephone validator at https://validator.antillephone.com/validate?domain=luckyonescasin-au.com.
  • Subject to any applicable alternative dispute resolution mechanisms, the courts of Curaçao shall have non-exclusive jurisdiction to hear any disputes arising from these Terms. This means that you may also have the right to bring proceedings in the courts of your country of residence where such right cannot be excluded by law.
  • Nothing in this section limits any rights you may have under mandatory law, including any rights under applicable Australian consumer protection law if you are resident in Australia.

Contact Information

  • Customer Support (Lucky Ones Casino - Lucky Ones Casino)
    • Email: [email protected]
    • Live Chat: 24/7 live chat support available directly on the Website. Typical initial response times are under one minute.
    • Telephone: Telephone support is not currently provided. Please contact us via live chat or email.
  • Legal & Compliance Contact
    • Formal legal notices, complaints or regulatory correspondence should be sent by email to [email protected] with the subject line "Legal Notice", pending publication of a dedicated legal contact address on the Website.
  • Mailing Address: The Operator and its payment agent are registered in Curaçao and Cyprus respectively. The specific registered office details are available in the relevant commercial registers. At present, a dedicated postal address for customer correspondence is not provided; please use email or live chat for all communications.
  • Responsible Gambling Support (Australia)
    • If you are in Australia and require assistance with gambling-related issues, you may contact https://gamblinghelponline.org.au for confidential counselling and support.